March 13, 2019

National Ethics Awareness Month


Child Welfare professionals often face challenging boundary issues. Maintaining professional boundaries is essential to helping children and families and upholding the standards of the profession.


Boundaries Do’s and Don’ts

  • Do tell your families who to call in a crisis situation. It is important to provide all of your families with a list of numbers to call in an emergency. Otherwise, they may try to contact you and only you. Make sure that you provide your contact information for your office, an after-hours answering service, 24 hour call centers, emergency services, and local community organizations.

  • Don’t give out your personal contact information. Telling families and children on your caseload to contact you at all hours and giving out your personal cell phone number, e-mail, or home address, may lead to an unprofessional dynamic. It may also cause your families to lose trust if for some reason you do not answer your phone or you cannot help. Always provide a professional work email, phone number, and office location for your families to use to contact you.

  • Do protect your privacy on social media. Children and youth on your caseload and caregivers might be tempted to "friend" you on Facebook or another form of social media. However, interacting with them in this context could breach professional boundaries and confidentiality.

    • Make sure your Facebook settings and other on-line profiles are set to private or limited to people you have approved to follow you.
    • Similarly, do not seek out information about families you work with on-line that is private or irrelevant to your work with them.

  • Do maintain confidentiality. It is imperative that you do not disclose the details of the struggles of families on your caseload outside of a professional context. Do not discuss it in hallways, stairways or other public places where it can be overheard. And do not discuss your families on your caseload with your friends or family members at social gatherings.

Creating Boundaries Video


Recently Added Resources:



FSFN Functionality: Statewide Visitation Provider (3/6/19)


Quality Home visit Guidelines and Tool (3/1/19)

Upcoming Events

QPI/Just in Time Live Webinar: Developing Respectful Partnerships through Customer Service,
Wednesday, March 27, 2019, 11:00 a.m - 12:00 p.m. (Eastern)


Presenter: Kim Daugherty, Chief Operations Officer, Heartland for Children
Facilitator: Jamie Averett, Youth Law Center, QPI Consultant


Description: Walt Disney World, Publix, and The Ritz-Carlton are examples of a few companies that have embraced customer service models and have established excellent customer service reputations. While the function of child welfare is much different from retail and service sectors, there is much to learn from these customer service leaders on how to engage customers and establish a reputation of excellence. Excellent customer service does not happen by accident. It is created through a purposeful, systematic approach of organizational leadership, relationship building, and process refinement. Excellent customer service has the potential to positively impact the well-being and outcomes for children removed from their homes.


Click HERE to register.


Attention Trainers! DCF Live Web Event: CFOP 170-8: Plan of Safe Care for Infants Affected by Prenatal Substance Use,
Thursday, March 28, 2019, 10:00 a.m. - 11:00 a.m. (Eastern)


Presenter: Michele Unger, TCCP Learning and Development Facilitator


The purpose of this training is to educate Pre-Service training professionals of the requirements set forth by CFOP 170-8: Plan of Safe Care for Infants Affected by Prenatal Substance Use. Within the presentation of CFOP 170-8, the TCCP Training Specialist will introduce and review key points as set forth within the operating procedure and relate these elements with the applicable Pre-Service CORE Modules.


This webinar is intended for eligible Pre-Service Trainers.


Click HERE to register.


Florida FAPA is pleased to announce the 2019 Annual Education Conference call for Workshop Proposals


The Annual conference will host over 300 foster, adoptive, kinship caregivers and child welfare professionals June 21-23, 2019 at the beautiful Hilton Daytona Beach Oceanfront.


Selection Criteria:


Our theme is “SUPPORT/EDUCATE/ADVOCATE.” Some of the proposals that we are looking for emphasize trauma informed care, adoption process, human trafficking, understanding the court system, importance of GAL, early childhood courts, empowering youth, recruitment & retention of foster families, kinship/relative caregivers, post adoption support, birth parent/family connections, advocacy, self- care, attachment and other behavior interventions.




  • All workshops will be 90 minutes in length
  • All handouts are the responsibility of the presenter. 
  • Presenters are responsible for providing their own laptop at the conference.
  • Provide PDF(s) of presentation/content to FloridaFAPA (for foster parents use after the conference.)
  • The following will be provided in each classroom: LCD projector, projection screen.


Click here to go to the Events Page.




Click HERE to view our Events Calendar for more upcoming events.


Need Training On An Uncovered Topic? Put In Your Request Now!
Please list any topics and/or information for future Live Web Events or Conference and Training Workshop videos that will be useful to you (and colleagues) in your job. Click on the link below to tell us: TRAINING REQUEST FORM.

Want to Unscubscribe? If you no longer wish to receive this newsletter, CLICK HERE.

Like Us >   Facebook   Twitter   <  Follow Us

© 2019 The Center for Child Welfare  |  centersupport@usf.edu

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -